When it comes to real estate, it seems like everybody talks about customer service. But service isn't just talk. At Coldwell Banker Peter Benninger Realty, we recognize that you want more than just conversation. You want a commitment to action. That's why we've created Ultimate Service® - a tangible system with standards of performance that puts you in control. Ultimate Service® delivers real value to real estate buyers and sellers and assures you the highest possible level of customer satisfaction.
1. We Listen. It all begins with listening. Through effective ongoing
communication and comprehensive research, we determine what is most important to you, our
customer. 2. Set Service Standards. Second, we take what you tellus and develop written standards of
service, procedures and practical training programs to assure that extraordinary service
is more than just a promise. Together, we'll develop a customized service plan that
reflects your specific needs. 3. Guarantee Service Standards In Writing.Next, we take these service standards and put them in
writing. Through the Coldwell Banker Buyer Services Guide™ and the Seller Services
Guarantee™, we pledge to deliver 22 distinct and tangible service elements to your
utmost satisfaction. Should you ever find that we do not live up to the promises made in
these guarantees, you can cancel your listing or buyer's agreement. If we don't keep our promises, then you don't keep us.
How's that for service on your terms!
4. You Evaluate Us. The next step is our Customer Satisfaction Survey. While
we will constantly solicit your feedback throughout the real estate process, we will also
ask you to tell us how we did in the form of a simple, yet detailed questionnaire. 5. The Result: Ultimate Service®.
Finally, we take everything we've learned along the way from you
and thousands of other customers and use it to continually improve the services we offer.
Why do we go to such great lengths?
The answer is simple. Over ninety years ago, Coldwell
Banker was formed on the fundamental premise of placing our customers' needs above all
else. And over the years, this commitment has led to many innovations which have been
adopted as industry standards, helping to make Coldwell Banker a leader in our field.
Which goes to prove one undeniable fact: When you treat your
customers better than anyone else, they keep coming back. Maybe that's why so many of our
customers would recommend us to a friend.So if you're looking for a complete, tangible program
backed by the best guarantees in the business, that puts you in control, come to Coldwell
Banker Peter Benninger Realty. And discover for yourself what Ultimate Service® is all about.
It's Ultimate Service®,
NOT LIP SERVICE,
that wins buyers and sellers.
We keep our promises or you don't keep us.
See My Extended PERSONAL Guarantee
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